This Privacy Policy explains how Alankar Vastra Niketan ("we", "us", "our"), a retail clothing store registered under Udyam Registration No. UDYAM-MH-29-0100442, located at 231, Near Yashwantrao Mohite Krishna Sahakari Karkhana, Shivajinagar Road, Kille Machindra Gad, Tal. Walva, Dist. Sangli, Maharashtra - 415302, India, collects, uses, shares and protects personal information of our customers and visitors ("you") when you visit our store, use this website, or communicate with us by phone, SMS, email or WhatsApp.
By using our website or contacting us, you agree to the practices described in this policy. This policy is published in accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023 of India.
1. Information We Collect
We collect only the information needed to serve you. This may include:
- Contact details — your name, mobile number, WhatsApp number and (optionally) email address, when you share them with us in-store, on a call, via our website enquiry form, or by messaging us.
- Purchase details — items purchased, bill amount, date of purchase and exchange/return requests, as recorded on our billing records.
- Messages — the content of messages you send us on WhatsApp, SMS or email (for example, product enquiries, size requests or feedback).
- Website usage data — basic technical information such as browser type, device and pages visited, which may be recorded automatically by our web hosting provider in server logs.
We do not collect or store debit/credit card numbers, UPI PINs, bank passwords or any sensitive financial credentials. Digital payments made in-store are processed directly by your bank or payment app.
2. How We Use Your Information
- To respond to your enquiries about products, sizes, prices and availability.
- To process purchases, issue bills and handle exchanges or returns.
- To send you order-related updates, such as when a requested item is available or ready for pickup.
- To send information about new arrivals, festive collections and offers — only if you have opted in to receive such messages.
- To improve our products, service and website.
- To comply with applicable laws, tax and accounting requirements.
3. WhatsApp Communication
We use the WhatsApp Business Platform (provided by Meta Platforms, Inc. / WhatsApp LLC) to communicate with customers.
3.1 Opt-in
- We will send you WhatsApp messages only after you have given us your consent (opt-in) — for example, by messaging us first, by agreeing in-store, or by submitting our website enquiry form with your WhatsApp number.
- When you opt in, we clearly inform you that you will receive messages from Alankar Vastra Niketan on WhatsApp and the kind of messages you will receive.
3.2 Types of messages
- Service / utility messages — replies to your queries, purchase confirmations, stock availability, exchange updates and store timings.
- Marketing messages — new arrivals, seasonal sales and special offers, sent only to customers who have opted in to receive them.
3.3 Opt-out
3.4 Data processed by WhatsApp / Meta
Messages exchanged over WhatsApp are also processed by WhatsApp / Meta in accordance with their own terms and privacy policy, available at whatsapp.com/legal/privacy-policy. We do not control how Meta processes data on its platform. We never share your information with Meta for any purpose other than delivering messages to you.
4. Sharing of Information
We do not sell, rent or trade your personal information to anyone. We may share limited information only with:
- Service providers who help us operate our business — such as our messaging platform (WhatsApp Business Platform / Meta), website hosting provider and billing/accounting software — strictly to provide their services to us.
- Government or legal authorities when required by law, court order or to protect our legal rights.
5. Cookies
Our website is a simple informational website. It does not use advertising or tracking cookies. Our hosting provider and embedded services (such as Google Maps on the Contact page) may use essential or functional cookies according to their own policies. You can disable cookies in your browser settings.
6. Data Retention
We keep your personal information only for as long as necessary for the purposes described in this policy:
- Contact details and chat history — until you ask us to delete them or for up to 24 months after your last interaction, whichever is earlier.
- Billing and tax records — for the period required under applicable tax and accounting laws.
7. Data Deletion Request
You can request deletion of your personal information at any time. To do so:
- Send a WhatsApp message or SMS to +91 9850465048 with the text "DELETE MY DATA", or
- Email us at nbdubql@sandiptalathi.in with the subject "Data Deletion Request" and mention your name and mobile number, or
- Visit our store and request deletion in person.
We will delete your contact details and message history from our records within 30 days of receiving a verified request and confirm once done. Records that we are legally required to keep (such as tax invoices) will be retained only for the legally required period.
8. Data Security
We take reasonable steps to protect your information from unauthorised access, misuse or disclosure. Access to customer details is limited to the store owner and authorised staff. WhatsApp messages are protected by WhatsApp's encryption. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Subject to applicable law, you have the right to:
- Know what personal information we hold about you;
- Ask us to correct or update inaccurate information;
- Withdraw your consent for WhatsApp or other marketing messages at any time;
- Ask us to delete your personal information (see Section 7);
- Raise a grievance with us regarding the handling of your data.
10. Children's Privacy
Our services and communications are intended for adults. We do not knowingly collect personal information from children under 18 years of age without the consent of a parent or guardian. If you believe a child has shared personal information with us, please contact us and we will delete it.
11. Third-Party Links
Our website may contain links to third-party websites (such as WhatsApp or Google Maps). We are not responsible for the privacy practices or content of those websites. Please read their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the "Last updated" date. Continued use of our website or services after changes means you accept the updated policy.
13. Contact & Grievance Officer
If you have any questions, concerns or complaints about this Privacy Policy or how your data is handled, please contact:
Grievance Officer: Proprietor, Alankar Vastra Niketan
Address: 231, Near Yashwantrao Mohite Krishna Sahakari Karkhana, Shivajinagar Road, Kille Machindra Gad, Tal. Walva, Dist. Sangli, Maharashtra - 415302, India
Phone / WhatsApp: +91 9850465048
Email: nbdubql@sandiptalathi.in
Udyam Registration No.: UDYAM-MH-29-0100442
We will acknowledge your grievance within 48 hours and try to resolve it within 30 days.